{"id":355,"date":"2018-01-16T02:57:42","date_gmt":"2018-01-16T02:57:42","guid":{"rendered":"http:\/\/highpoint.mockup.web.id\/?page_id=355"},"modified":"2021-01-08T08:30:54","modified_gmt":"2021-01-08T01:30:54","slug":"return-exchange-policy","status":"publish","type":"page","link":"https:\/\/highpointoffice.com\/shop\/en\/return-exchange-policy\/","title":{"rendered":"Return &#038; Exchange Policy"},"content":{"rendered":"[vc_row][vc_column]\t\t\n\t\t<div id=\"wd-5fdf273bb0747\" class=\"title-wrapper  woodmart-title-color-primary woodmart-title-style-simple woodmart-title-width-100 text-left woodmart-title-size-default \">\n\t\t\t\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<span class=\"left-line\"><\/span>\n\t\t\t\t<h4 class=\"woodmart-title-container title  woodmart-font-weight-\" >RETURN &amp; EXCHANGE POLICY<\/h4>\t\t\t\t\t\t\t\t<span class=\"right-line\"><\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\n\t\t[vc_column_text text_larger=&#8221;yes&#8221;]We are confident that you will be satisfied with your new HighPoint product. If you are not or you think you have ordered the wrong item, we will accept return within 14 days from the date you received. Returned item has to be, in good condition without defect, with complete hardware and in original packaging for full refund. Charges may apply, should returned product fail to meet the required condition during return. We will send you a label to attach to the original packaging and assigned shipping agent will pick up the item to be returned. You will be charged for return shipping and other applicable charges.<\/p>\n<p>Contact HighPoint Customer Care for a return quote.<\/p>\n<p>Upon receiving the returned product, HighPoint team will inspect to confirm if product is in good condition. Charges may apply for damages from product returned. HighPoint Customer Care will provide photo to verify damages and inform charges to you. We will issue HighPoint Reward Points in the amount that you have paid for the product (excluding shipping cost) and notify you by email when refund has been processed.[\/vc_column_text][\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column]\t\t\n\t\t<div id=\"wd-5fdf2762461d4\" class=\"title-wrapper  woodmart-title-color-primary woodmart-title-style-simple woodmart-title-width-100 text-left woodmart-title-size-default \">\n\t\t\t\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<span class=\"left-line\"><\/span>\n\t\t\t\t<h4 class=\"woodmart-title-container title  woodmart-font-weight-\" >WARRANTY POLICY<\/h4>\t\t\t\t\t\t\t\t<span class=\"right-line\"><\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\n\t\t[vc_column_text text_larger=&#8221;yes&#8221;]HighPoint product purchased from HighPoint Center Showroom, and HighPoint Shop <a href=\"http:\/\/www.highpointoffice.com\/shop\">www.highpointoffice.com\/shop<\/a> come with 2 Years Limited Warranty. HighPoint product warranty is Void, should product be installed by other party \/ not by HighPoint Technician. Following are information on HighPoint warranty coverage.[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;]\t\t\n\t\t<div id=\"wd-5fd1147cdec8e\" class=\"title-wrapper  woodmart-title-color-default woodmart-title-style-default woodmart-title-width-100 text-center woodmart-title-size-default \">\n\t\t\t\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<span class=\"left-line\"><\/span>\n\t\t\t\t<h4 class=\"woodmart-title-container title  woodmart-font-weight-\" >Product Type<\/h4>\t\t\t\t\t\t\t\t<span class=\"right-line\"><\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"woodmart-list color-scheme- woodmart-text-size-default woodmart-list-type-icon woodmart-list-style-default \" id=\"wd-5fd11a33b35f4\">\n\t\t\t<ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"list-icon fas fa-chair\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"list-content\">Desk and Tables<\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"list-icon fas fa-chair\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"list-content\">Chair and Sofa<\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"list-icon fas fa-chair\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"list-content\">Storage, Cabinets, Drawers<\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"list-icon fas fa-chair\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"list-content\">Beds and Matrass<\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\n\t\t[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]\t\t\n\t\t<div id=\"wd-5fd1149c86ea2\" class=\"title-wrapper  woodmart-title-color-default woodmart-title-style-default woodmart-title-width-100 text-center woodmart-title-size-default \">\n\t\t\t\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<span class=\"left-line\"><\/span>\n\t\t\t\t<h4 class=\"woodmart-title-container title  woodmart-font-weight-\" >Included in Warranty<\/h4>\t\t\t\t\t\t\t\t<span class=\"right-line\"><\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"woodmart-list color-scheme- woodmart-text-size-default woodmart-list-type-without woodmart-list-style-default vc_custom_1607539092576\" id=\"wd-5fd1197d9cd60\">\n\t\t\t<ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"list-content\">Hardware, Construction<\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"list-content\">Hardware, Mechanism, Frames <\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"list-content\">Hardware, Mechanism, Frames<\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"list-content\">Hardware, Frames<\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\n\t\t[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]\t\t\n\t\t<div id=\"wd-5fd114a7163f5\" class=\"title-wrapper  woodmart-title-color-default woodmart-title-style-default woodmart-title-width-100 text-center woodmart-title-size-default \">\n\t\t\t\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<span class=\"left-line\"><\/span>\n\t\t\t\t<h4 class=\"woodmart-title-container title  woodmart-font-weight-\" >Not Included in Warranty<\/h4>\t\t\t\t\t\t\t\t<span class=\"right-line\"><\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t<div class=\"woodmart-list color-scheme- woodmart-text-size-default woodmart-list-type-without woodmart-list-style-default \" id=\"wd-5fd11971775f6\">\n\t\t\t<ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"list-content\">Surface wear from usage, Dents and Scratches<\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"list-content\">Foam, Upholstery, Dents and Scratches<\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"list-content\">Surface wear from usage, Dents and Scratches<\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"list-content\">Foam, Upholstery, Dents and Scratches<\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\n\t\t[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text text_larger=&#8221;no&#8221;]\n<h4>*Warranty includes faulty structure, Mechanism and Hardware<\/h4>\n[\/vc_column_text][vc_column_text text_larger=&#8221;no&#8221; css=&#8221;.vc_custom_1607539510578{margin-top: -40px !important;}&#8221;]\n<h4>*Warranty does not cover damages from misuse, wear and tear<\/h4>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text text_larger=&#8221;yes&#8221;]We are confident that you will be satisfied with your new HighPoint product. If you are not or you<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_links_to":"","_links_to_target":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Return &amp; Exchange Policy - HighPoint Online Shop<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/highpointoffice.com\/shop\/en\/return-exchange-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return &amp; Exchange Policy - HighPoint Online Shop\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text text_larger=&#8221;yes&#8221;]We are confident that you will be satisfied with your new HighPoint product. 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