{"id":353,"date":"2018-01-16T02:57:31","date_gmt":"2018-01-16T02:57:31","guid":{"rendered":"http:\/\/highpoint.mockup.web.id\/?page_id=353"},"modified":"2020-12-20T17:41:03","modified_gmt":"2020-12-20T10:41:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/highpointoffice.com\/shop\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″]\t\t\n\t\t
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SHOPPING AT HIGHPOINT SHOP<\/h4>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\n\t\t[vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Do I have to pay sales tax VAT\/ PPN?” tab_id=”1484652030151-41d816a1-ec06″][vc_column_text text_larger=”no”]Yes. HighPoint is required to charge sales tax VAT\/ PPN. Sales tax is included in retail price in every item we sell at HighPoint Shop (highpointoffice.com\/shop)[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I request for Tax Invoice from my transaction at HighPoint Shop (highpointoffice.com\/shop)?” tab_id=”1607409322747-c43e193c-1900″][vc_column_text text_larger=”no”]Yes, you can request for Tax Invoice for your transaction at HighPoint Shop. Please contact our Customer Care via email, and state your Order Number \/ Transaction Invoice in HighPoint Shop, along with scanned NPWP (Nomor Pokok Wajib Pajak) and email them to cso@highpointoffice.com<\/u><\/a>. Request for e-Faktur (electronic tax invoice) must be made within the same month of the transaction. HighPoint will not accept any request for e-Faktur revision that does not comply with Indonesian tax regulation.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I pay for my order?” tab_id=”1484652030190-407b08ef-5de7″][vc_column_text text_larger=”no”]For your convenience, we provide several payment options such as Bank Transfer, Credit card (Visa and MasterCard), Installment, In store Payment, Virtual Account, e-wallet and installment without credit card.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How accurate are the colors shown for each product?” tab_id=”1484652030219-c6960c7e-ee62″][vc_column_text text_larger=”no”]We make every effort to display colors of our products as accurately as possible. However, we can\u2019t guarantee your computer\u2019s monitor display will project accurate color. If you\u2019re in doubt, please contact our customer service or stop by any of our showroom for assistance[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I order a fabric swatch before choosing fabric for an item?” tab_id=”1484652030238-302a2c7c-fe6f”][vc_column_text text_larger=”no”]Unfortunately, fabric samples are no longer available for order through our HighPoint Shop. Customers are welcomed to visit any HighPoint Center or consult with HighPoint salesperson to get firsthand look at our fabric samples.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I need to purchase furniture for several employees or modular office furniture for my business. How do you handle this?” tab_id=”1484652030262-e10da133-51b0″][vc_column_text text_larger=”no”]If you are looking to purchase larger quantities of furniture, please contact our customer service for assistance. HighPoint offers free consultation, layout plan, and 3D render.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I Order Out of Stock items?” tab_id=”1607409612023-c162f827-218d”][vc_column_text text_larger=”no”]Due to high demand some of our product might be out of stock. You can still purchase them, with a delivery lead-time between 14 \u2013 90 days. Please contact HighPoint Customer Care to check on delivery detail of Out of Stock items.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″]\t\t\n\t\t
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DELIVERY<\/h4>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\n\t\t[vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Does HighPoint deliver beyond JaDeTaBek?” tab_id=”1″][vc_column_text text_larger=”no”]We provide several shipping options in our website such as HighPoint Express, JNE, and other Logistic service company. You can choose to delivery your order all around Indonesia with competitive delivery rates.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Does HighPoint product require assembly\/Installation?” tab_id=”1484056430132-f06cc1b5-a7ca”][vc_column_text text_larger=”no”]Some HighPoint product requires assembly\/installation. HighPoint has designed products for easy assembly\/installation with manual instruction. For our customer\u2019s convenience, HighPoint provides free shipping and installation for JaDeTaBek area. But if you need to deliver beyond JaDeTaBek, our shipping fee does not include installation. Please contact our customer service for more assistance.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How is shipping cost calculated?” tab_id=”1484049984302-e0b553b6-82dc”][vc_column_text text_larger=”no”]Our shipping rates varies according to the shipping agent that you choose. HighPoint calculates shipping cost according to the Volume (M3) or Weight (Kg) of your order.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is HighPoint Express shipping?” tab_id=”1484057271889-b3b2ad15-15f7″][vc_column_text text_larger=”no”]HighPoint Express is shipping service by HighPoint\u2019s own distribution and logistics fleet.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”When is it best to use shipping by HighPoint Express?” tab_id=”1484056425804-e857e9fe-0c57″][vc_column_text text_larger=”no”]We suggest Customers to use HighPoint Express, especially if delivery address is in JaDeTaBek area and total amount of order is more than or equal to IDR1.000.000,-.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Will all of my Order ship together?” tab_id=”1604544512266-cb0489fe-b283″][vc_column_text text_larger=”no”]Yes, your order will mostly be ship together. But if there is other arrangement, we will communicate with you to find the best solution on how to ship your order.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”When will my Order be Delivered?” tab_id=”1607410264627-27771801-5586″][vc_column_text text_larger=”no”]If your order is in Stock \/ available, items will be delivered to you in 2 \u2013 5 days after payment has been received. HighPoint staff will contact you to confirm delivery date and time. You can arrange for delivery to be schedule 14 days at the latest from date of payment received by HighPoint. Due to road conditions, please expect delivery to arrive approximately at the agreed time.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”When will my Order be Installed?” tab_id=”1607410267600-982500a4-07b4″][vc_column_text text_larger=”no”]Should you need help with installation for JaDeTaBek area, HighPoint will arrange for technician to install your Order 1 \u2013 5 days after your order has been delivered in full.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is HighPoint\u2019s delivery and installation operation hours?” tab_id=”1607410340804-962f4d3d-a7c9″][vc_column_text text_larger=”no”]HighPoint delivery and installation team operates from:<\/p>\n

Monday \u2013 Friday: 8:00 \u2013 17:00 Hrs<\/p>\n

Saturday: 8:00 \u2013 14:00 Hrs<\/p>\n

Public Holiday: Off<\/p>\n

Please contact our Customer Care, should you require delivery and installation outside our operational hours. Additional charges may apply.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″]\t\t\n\t\t

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ORDERS, RETURNS, AND EXCHANGES<\/h4>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\n\t\t[vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Can I track my order?” tab_id=”1604544632153-4147f433-769a”][vc_column_text text_larger=”no”]Yes, You can! We will send to you your order status via email. We will also send to you the tracking number from assigned shipper, so that you can track it through the official website from respective shipping agent.<\/p>\n

Additionally, you may visit our HighPoint Shop www.highpointoffice.com\/shop<\/u><\/a>, Login to your account and check the current status of any order in \u201cMy Account\u201d page. As always, feel free to contact us at via email or call our Customer Care if you have any question or concern about an order.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I am a non-profit organization or government agency. How do I order without being taxed?” tab_id=”1604544632226-8cdc67f6-3846″][vc_column_text text_larger=”no”]Please contact us via email or call our Customer Care. We\u2019ll be happy to work out the most suitable purchase process to suit your requirement.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I return an item?” tab_id=”1604544632266-5d86263c-559e”][vc_column_text text_larger=”no”]Please visit our\u00a0Returns & Exchanges<\/u><\/a>\u00a0page for more information.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I\u2019m having a problem with my HighPoint Furniture, what should I do?” tab_id=”1604544632307-341fdcfc-f601″][vc_column_text text_larger=”no”]If you purchased the item from HighPoint Shop, please contact HighPoint Customer Care via email or telephone. If you purchased HighPoint product from another source, please contact them to lodge your query.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″]\t\t\n\t\t

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ACCOUNT<\/h4>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\n\t\t[vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true” css=”.vc_custom_1604545421420{padding-bottom: 6vh !important;}”][vc_tta_section title=”Do I need an account to shop online? What are the benefits?” tab_id=”1604545256426-733cf379-89d4″][vc_column_text text_larger=”no”]You are not required to create an account to shop in HighPoint Shop . You are able to order via\u00a0\u2018Guest Checkout\u2019<\/b><\/strong>. However, having an account provides easier checkout, the ability to create and send a Wishlist, order tracking, Point Rewards, promotion update and other shopping experience.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I forgot my account name\/password. Can I recover it?” tab_id=”1604544632448-f04d3982-06ea”][vc_column_text text_larger=”no”]Yes. Your username is the email address you used to register. To recover your password, enter your email address in Forgot Password page and click the Send button. Our system will lead you to a few processes to recover your account.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion]\t\t\n\t\t
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PRODUCT CARE<\/h4>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\n\t\t[vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”How do I care for my furniture once I\u2019ve received it?” tab_id=”1607499276963-d1fdf73c-46d7″][vc_column_text text_larger=”no”]Each product page in HighPoint Shop has unique care and maintenance instructions. This information can be found on the details tab of the product\u2019s page. You can also contact us via email or telephone if you have any questions or concerns.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_links_to":"","_links_to_target":""},"yoast_head":"\nFAQ - HighPoint Online Shop<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/highpointoffice.com\/shop\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - HighPoint Online Shop\" \/>\n<meta property=\"og:description\" content=\"[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8\" \/>\n<meta property=\"og:url\" content=\"https:\/\/highpointoffice.com\/shop\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"HighPoint Online Shop\" \/>\n<meta property=\"article:modified_time\" content=\"2020-12-20T10:41:03+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\">\n\t<meta name=\"twitter:data1\" content=\"admin Admin\">\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\">\n\t<meta name=\"twitter:data2\" content=\"8 minutes\">\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/highpointoffice.com\/shop\/#website\",\"url\":\"https:\/\/highpointoffice.com\/shop\/\",\"name\":\"HighPoint Online Shop\",\"description\":\"Furnishing For Life\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/highpointoffice.com\/shop\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/highpointoffice.com\/shop\/en\/faq\/#webpage\",\"url\":\"https:\/\/highpointoffice.com\/shop\/en\/faq\/\",\"name\":\"FAQ - HighPoint Online Shop\",\"isPartOf\":{\"@id\":\"https:\/\/highpointoffice.com\/shop\/#website\"},\"datePublished\":\"2018-01-16T02:57:31+00:00\",\"dateModified\":\"2020-12-20T10:41:03+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/highpointoffice.com\/shop\/en\/faq\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/highpointoffice.com\/shop\/en\/faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/highpointoffice.com\/shop\/en\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"item\":{\"@type\":\"WebPage\",\"@id\":\"https:\/\/highpointoffice.com\/shop\/en\/\",\"url\":\"https:\/\/highpointoffice.com\/shop\/en\/\",\"name\":\"Home\"}},{\"@type\":\"ListItem\",\"position\":2,\"item\":{\"@type\":\"WebPage\",\"@id\":\"https:\/\/highpointoffice.com\/shop\/en\/faq\/\",\"url\":\"https:\/\/highpointoffice.com\/shop\/en\/faq\/\",\"name\":\"FAQ\"}}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","_links":{"self":[{"href":"https:\/\/highpointoffice.com\/shop\/en\/wp-json\/wp\/v2\/pages\/353"}],"collection":[{"href":"https:\/\/highpointoffice.com\/shop\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/highpointoffice.com\/shop\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/highpointoffice.com\/shop\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/highpointoffice.com\/shop\/en\/wp-json\/wp\/v2\/comments?post=353"}],"version-history":[{"count":0,"href":"https:\/\/highpointoffice.com\/shop\/en\/wp-json\/wp\/v2\/pages\/353\/revisions"}],"wp:attachment":[{"href":"https:\/\/highpointoffice.com\/shop\/en\/wp-json\/wp\/v2\/media?parent=353"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}